1. Current website status
The website currently accepts availability requests. A delivery estimate and any shipping charge will be confirmed before a paid order is accepted.
2. Delivery coverage
We currently accept delivery requests for addresses within India, subject to serviceability at the delivery PIN code. International shipping is not currently offered unless Agrawal Enterprise confirms it in writing before payment.
3. Shipping charges and delivery estimate
The applicable shipping charge, dispatch estimate and estimated delivery window will be displayed or communicated before payment and order confirmation. Estimates may vary by product availability, destination, courier coverage and public holidays.
4. Dispatch and tracking
Paid orders are prepared after payment confirmation and product availability verification. Where the courier provides tracking, the tracking reference will be shared using the contact details supplied with the order.
5. Address accuracy and delivery attempts
Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable mobile number. Additional cost caused by an incorrect address, refusal or repeated unsuccessful delivery attempts may be communicated before redelivery.
6. Delay, loss or damage
If an agreed dispatch estimate cannot be met, we will contact the customer and provide an updated estimate or a cancellation option. Report a missing, incorrect, damaged or visibly tampered package promptly to enterpriseagrawalship@gmail.com, including the order reference and photographs where relevant.
7. Contact
For shipping questions, email enterpriseagrawalship@gmail.com.